Tutorial

Credit/Debit/Prepaid Card error processing?


 

You need consider following some methods of your Card (VISA/MASTER card):

Hoping you will resolve that!

Decline, Serv Not Allowed, Invalid Trans, or Do Not Honor. Each of these is a type of error that is sent by your card provider. For whatever reason, the bank or card provider is declining the transaction. The fee processor provides us with no further details regarding the transaction failure. It is recommended that you double-check your payment information and attempt to submit it again. If the error is persistent and you wish to inquire further, please contact your bank or credit card provider.

Invalid Card Number/Card No. Error. This error indicates that you did not enter your credit card number correctly. Please return to the payment screen using your browser’s Back button, double-check the card number, and attempt payment again. If the error persists, use Back until you are back in the form, and re-initiate the payment attempt from there. This error can sometimes occur due to a checking account number being entered. Be sure to use the number from the front of the card.

Expiration Date. Your expiration date was not correctly entered or not entered at all. Please return to the payment screen, double-check your expiration date, and try again.

Invalid Card Type or Card Type Refused. This error indicates that the card type is not accepted for this form. Visa and MasterCard are accepted on all forms, while American Express and Discover are accepted only on some forms. Debit cards that do not have a credit card logo on them are not accepted. This error can sometimes occur due to a checking account number being entered. Be sure to use the number from the front of the card.

CVV. You did not enter the correct CVV code for your credit card. The CVV code is the three-digit number on the back of the card. Please return to the payment screen, double-check the CVV code, and try again.

Issuer Unavailable or Time Out. These errors indicate that a response was not received when we sent the payment information for processing. We recommend allowing some time for the merchant processor or your card provider to resolve the issue. Please wait 1/2 hour to a few hours and then try again.

Invalid Routing or Account Number. This error indicates that either the account number or the routing number that you listed in the payment screen does not match the account information. Double check the information you are getting from the bottom of the check. One common error is including the check number in cases where it is listed at the bottom of the check, usually near the account number. Make sure you are only entering the routing number and the account number, without the check number.

Please Enter a Valid Street/City/State/Zip. Your address was not formatted correctly or you left a field blank. Please return to the payment screen and make sure the address exactly as it appears on the statements that you receive from your bank.

 

First, there are a different possible reasons why you’re having this error (based on riders stories and feedback):

  • System detected duplicate accounts
  • The card you’re using is already enrolled in another rider account
  • System have detected potential “fraudulent” transactions
  • If you have a driver account and use the same phone for both UberPartner App and Uber Rider App
  • Go to “Payment” and add another card (that hasn’t been used at all in Uber)
  • Go back to the Payment Menu and delete the card having the error. If you have multiple cards, delete all else first.
  • Request for a ride using the new card (if you were able to request successfully, that means problem solved)
  • Add your previous cards, if you want to use them again
Account Number

Employee’s credit card account number. The credit card number is masked and displays only the last 4 digits of the credit card number after the data is entered and saved.

Cardholder’s Name

Employee to whom the corporate card is assigned.

Invalid EmpID (invalid employee ID)

Displays Y if the credit card error is due to an invalid employee ID that is associated with the transaction. To correct this error, use the Employee Profile – Corporate Card Information page to add a corporate account number to the profile.

Invalid Expense Type

Displays Y if the credit card error is due to an invalid expense type that is associated with the transaction. To correct this error, use the Expense Type – Corporate Card Mapping page to ensure that the credit card’s MIS industry code (also known as merchant category group) is correctly mapped to an expense type in PeopleSoft Expenses.

Invalid Monetary Currency

Displays Y if the credit card error is due to an invalid currency for the country in which the transaction occurred. To correct this error, use the Currency Code Mapping page to ensure that the credit card’s currency code is correctly mapped to a currency code in PeopleSoft Expenses.

Invalid Transaction Currency

Displays Y if the credit card error is due to an invalid currency for the employee’s country. To correct this error, use the Currency Code Mapping page to ensure that the credit card’s currency code is correctly mapped to a currency code in PeopleSoft Expenses.

Reprocess Transaction

Select the transactions that you corrected and want to reprocess the next time that you run the Load External Data Application Engine process.

Transaction Number

Displays the unique identifier that is assigned to the expense transaction.